Return & Refund Policy

Report damaged, defective or incorrect items within 7 days of delivery. Keep the original packaging, accessories and invoice.

Approved cases are replaced with the same model. Where the model is unavailable, we offer an equivalent product or a refund.

Physical damage, burnt boards from power surges or lightning, water ingress caused by incorrect mounting, tampering, and missing serial stickers are not covered.

Installed and used items cannot be returned simply because of a change of mind.

Call or WhatsApp us with your order ID, the problem and a short video or photo of the fault. We will confirm whether it needs a service visit or a replacement.

Approved refunds are issued to the original payment method within 7–10 working days of the product being received and checked.

Cash on delivery orders are refunded by bank transfer or UPI to the account you provide.

After the replacement window, faults are handled under the manufacturer warranty stated on the product page. We coordinate the claim on your behalf.